Hostility in hospitality
Workplaceviolenceand aggression is any incident where a person is abused, threatened or assaulted at work or while they are carrying out work. Workers may face violence and harassment in any workplace and from any person in that workplace. There is read more...
As a hotel conference speaker opinion writer, I always try to stay up on the very latest innovations and tech solutions, and so I start each day by reading at least a half dozen lodging industry eNewsletters. Being a provider 
Understanding why hotels follow these timings helps travellers set realistic expectations and enjoy a seamless stay without unnecessary stress.
If you've ever arrived at a hotel early and been told your room isn't ready, you're experiencing a well-established hospitality routine. These 
The Los Angeles County Medical Examiner’s Office ruled the death a homicide. It said Michael Virgil died from the combined effects of mechanical asphyxia, which is when force or an object blocks breathing; obesity; an enlarged heart; and alcohol intoxication.
The 
I learned about the energy test whilst working in hotel lobbies. It taught me that small details shape big outcomes: overlook the small stuff, and the big picture will eventually fall apart. This was long before I ever sat at 
Last weekend, my family went to a popular buffet restaurant in downtown Ho Chi Minh City. The place offered more than 100 dishes, from premium seafood like lobster, grilled oysters with cheese, salmon, and sashimi to a wide range of 
Rather than rolling over tracks, the train hangs from them. Passengers sit upright as the city flows past from below, creating an almost floating sensation.
At first glance, it looks like something out of a futuristic film: a train that hangs 
212,906 tourist arrivals in November 2025 were 15.6% higher over that of the 184,158 visitors for the same month last year. It was also 8.9% above the number of tourists who arrived during November 2018.
Indian tourists made up 24.1 % 
Customers judge an experience largely by how they felt at the most intense moment — good or bad — and at the end. But are CX leaders designing experiences for this cognitive bias?
A billing issue gets resolved. The refund is 
The total 165,193 tourist arrivals to Sri Lanka in October 2025 were a 21.5% rise compared to 135,907 in the same month last year and is a significant 7.8% rise over the pre-pandemic 153,123 arrivals of October 2018.
October’s arrivals fell 
A toxic blend of self-importance and social blindness is creating a new class of traveler — from the check-in bully to the buffet hog.
What’s the worst thing you’ve seen someone do at a hotel? For Lynne Goldberg, it’s the check-in 
As a conference speaker and hotel trainer, I’m always interested whenever I see the title of an article, book, or blog post that has anything to do with guest service, hospitality, or customer service in general.
Over the years, I’ve noticed 
