You cannot sell what you don't know
Waiters and waitresses, also commonly known as servers, are members of the hospitality service industry who attend to guests by taking orders, serving food and beverages, and processing payments. They clean and prepare (set up) tables before, during, and after read more...
Running a restaurant has never been easy. Margins are thin, competition is fierce, and customers’ expectations are higher than ever. But even in challenging times, some restaurants thrive while others struggle to keep their doors open.
After working with hundreds of 
Historically in customer experience, the term retail robot has been used to describe frontline employees who just went through their day and more importantly, through customer interactions robotically, reading enthusiastically from a script, interacting the minimum possible to complete the 
The state has placed clear-air turbulence in the same category as mid-air collisions and incursions on runways.
Singapore has become the first state to classify severe air turbulence as a major in-flight threat after two incidents involving its airliners last year 
Tourism remained the third largest source of foreign currency earnings between 2014 and 2019 and contributed to about 14 per cent of total foreign currency earnings during this period. In 2018, it contributed US$4.4 billion (5.6% to GDP) only to 
It's about quality of service - customers want to know that things won’t become harder than they need to be.
Customers today simply don’t tolerate bad service. In a market where every brand is competing on price, organisations that also compete 
Shocking issues you need to know before booking your stay.
More than 10,000 hotels across Europe have united to file a massive lawsuit against Booking.com, one of the leading global online travel agencies.
The lawsuit, which spans across 30 countries, claims that 
Sri Lanka received 198,235 tourist arrivals in August 2025. This figure represents a 20.4% increase compared to August 2024 and was adrift of the record 200,359 arrivals in August 2018 by a mere 1.06%. However, it fell short of the official monthly 
One of the world’s “friendliest countries” is working on a plan to deal with the rising number of tourists. In 2024, Japan set a new tourism record as visitors from across the globe flocked to the island nation. However, the influx of a large number 
If you manage any type of hospitality business currently you have likely experienced many challenges that you have never seen before. From supply issues to labor shortages, it is harder and harder to keep a restaurant, bar, hotel or entertainment 
In Part 1 of my article of the same title published last week, I mentioned that successful businesses leave a footprint that provides clues on why or how they thrive, and that, if one were to analyse the ingredients that 
The Paul Simon song “Slip Sliding Away” tells what can happen if we don't live deliberately. Where drifting is just existing, coasting along without purpose or direction. Even if we have a desire, dream or purpose, we spend most of 
