The future of guest service is experience driven, not transactional
In an ever-changing era of a hyper connected world, powered by electronic technologies and an explosion of new touchpoints and digital encounters, are businesses ready to serve customers throughout the guest journey, while having their best interests at heart? That’s read more...
In the hospitality industry, attention is often directed toward the guest-facing departments—front office, housekeeping, food and beverage, and guest services. These functions undoubtedly play a vital role in delivering memorable experiences. However, behind the seamless operations of any hotel lies 
Negative headlines often paint a dire picture, but it's important to remember that the hospitality industry has weathered many storms, from recessions to global financial crises. I've been around this industry my entire life, and I've seen firsthand the challenges 
One of the world’s “friendliest countries” is working on a plan to deal with the rising number of tourists. In 2024, Japan set a new tourism record as visitors from across the globe flocked to the island nation. However, the influx of a large number 
Yes, I read restaurant reviews before I dine out, especially when I’m traveling or visiting a restaurant for the first time. The reviews themselves don’t carry a lot of weight with me though. Because, most reviews simply tell me whether or 
In the hospitality industry, controlling food and beverage costs is a central part of driving profitability and ensuring operational integrity. Many operators believe that tracking each outlet's cost of sales separately — by calculating costs for the bar, the restaurant, 
There’s no such thing as a free lunch, and soon, there might not be such a thing as free breakfast either.
To the despair of hotel guests everywhere, the longstanding perk is disappearing as popular hotel chains rethink their offerings and 
As hospitality leaders, we understand the drastic impact that technology has on hotel operations. For example, we can improve data sharing through system integration or enhance communications to minimize disruptions. These benefits are all well-understood. My question is: how are 
As per the Sri Lanka Tourism Development Authority (SLTDA), a total of 138,241 tourists arrived in the country in June 2025. This is an increase of 21.8% in comparison to the numbers that arrived in June, last year.
According to the June’25 data 
This is not uncommon amongst many leaders. Call it micro-managing or whatever, but many leaders simply cannot accept that there are others who can carry out a task or job as well as they can, or are afraid to let 
Let’s talk PCI compliance. Yeah, I know—just saying it makes some people yawn. But here’s the truth: in the hotel biz, PCI compliance isn’t just an IT thing. It’s a guest integrity thing. It’s an asset protection thing. And it’s 
Many things have changed during the past few years in Sri Lanka - from the economic environment to regulations - but for hoteliers, the power of attracting and retaining loyal guests remains the same.
We are all aware that we now 
